FAQ

PAYMENT

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All prices for our handmade bags, wallets and pouches are in Singapore Dollar.

We accept payment by Paypal or Credit Card.

We do also accept payment via Paynow for local customers, please kindly contact us before making purchase.

For customization of our handmade bags and pouches, we will provide you a separate bill to pay.. Full payment must be received before we commence work.
SHIPPING & DELIVERY

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For overseas customers. all Items will be mailed by Registered Mail with Tracking Number to the address provided when checking out. I will NOT be liable for orders which are shipped to the wrong address due to the stated address being incorrect.

For local customers. items will be sent by Smartpac or Park n Parcel courier. A proof of arrangement of mailing service will be sent to you.

For the list of Park n Parcel Pick Up Locations, please kindly refer to below:

We recommend choosing Park N Parcel for large bags due to limited size of Smartpac.

 

Please note that I SHALL NOT BE LIABLE for all packages which are lost in transit after I had mailed them out. Please do use the tracking number provided to check with the respective service provider.

Custom duties/taxes/import duties will be borne by the customer and is not included in the item prices or shipping.

 

 
RETURNS & EXCHANGES

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As all items are handmade and unique in their own sense, should you not be satisfied with the items in any ways, please let me know asap and I will work something out. 

Refunds and exchanges will be decided on case-to-case basis. However, items have to be returned in original unused condition. Shipping charges cannot be refunded and will be on the buyer's account.

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